Updated: April 26, 2021
Frequently Asked Questions
1. May I share my login with another colleague?
Each individual must register and pay separately to access the virtual event platform from an individual computer. Registrations purchased by your organization may not be distributed, shared or provided to anyone outside your company. Your user email/login can only be signed in with one device at the same time. If a second user attempts the same email/password on another device they will not be able to log in. Your email/login are also used to track your CEUs and can therefore not be shared.
2. Are there any technical requirements or best practices I should know for an ideal virtual experience?
Yes. First, it is best to use a desktop or laptop computer. Second, you will likely experience technical issues with Internet Explorer and it is advised to only use Chrome or Firefox. If you do not have either of these browsers on your device, simply download Chrome or Firefox, and then you can copy/paste the link from your email into the browser.
3. The virtual venue is not working right for me – what’s going on?
Use Google Chrome or Firefox internet browsers on your desktop or laptop for the best virtual experience. If you do not already have one of these, you can download Chrome or Firefox for free. Do NOT use Internet Explorer or Safari browsers, as these will cause technical issues.
Only one user login can be used to sign on to a device at one time. If a second user attempts the same email/password or another device, they will not be able to log in. However, we’re happy to take registrations at any time during the event.
4. I’m using Chrome/Firefox, but the venue is still not working for me. What should I try next?
The next step is to try opening an incognito/private window. Often, users have pop-up settings disabled that prevents the venue from functioning properly. To open an incognito/private browser on Chrome, go to File Menu > New Incognito Window. To open an incognito/private browser on Firefox, go to Firefox Menu > New Private Window.
A private window allows your browser to run without interference from previous settings.
5. I’m on Chrome/Firefox and I’ve tried an incognito browser, but it still is not working for me. Is there anything else I can try?
One other step you can try is to clear your browser’s cache or cookies. To clear your browser’s cache on Chrome, click on the Tools Menu (the three vertical dots in the upper righthand corner). Then select History. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data. Finally, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.
To clear your browser’s cache on Firefox, click on the Tools bar. Click on Options (On Mac, it’s labeled Preferences). On the menu to the left, select Privacy & Security. Next, under the Cookies and Site Data option, click the “Clear Data…” button. Then, select only the two options and hit clear now. Finally, if on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.
6. What if I have technical issues during the conference?
If you encounter technical issues at any point during your virtual experience, look for “Live Technical Support,” a conference help desk, or contact the conference organizers.
7. I missed a session. When will content be on-demand?
Please ask the organizer of the event.
8. How long do I have access to the venue and all of its content and resources?
Please ask the organizer of the conference.
Still have questions? Visit the Engagez Support venue or email us at firstname.lastname@example.org. If you’ve purchased an implementation package, please contact your implementation representative through Skype or email.